There could be three reasons for getting an unobtainable tone:

1. Other operators like NTL, Telewest and mobile providers will have to open up our access numbers on their networks. Some providers are extremely slow updating their networks and therefore it might take some time before our access numbers are available from all networks. To speed this up contact your service provider, tell them the access number you wish to call and ask if they can open up the telephone number.

2. You might be barred from calling 09 numbers. Please contact your service provider to have the bar lifted.

3. Some Indirect Access providers like Onetel do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha telecom or 1877 for Onetel) you simply omit this code and just dial the Telediscount access number directly. Omitting the Indirect Access code means the Telediscount call will be charged by your line provider (usually BT). If you are using a Onetel Phone.Pal you can either unplug the Phone.Pal or dial 1-2-1 to bypass your Phone.Pal. Should you have chosen the Onetel "Select" option we would advise to contact Onetel to provide you with a code to override this feature.

The price stated behind every Telediscount access number is all-inclusive. The advertised price includes VAT and the costs for the international part of the call. Please note that network extras will apply and that calls from mobiles may be higher.

Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.

The charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider (usually BT, Telewest or NTL).

So for example, if you make a 5 minute call to South Africa from a BT phone via access number 08444 289 289 which is charged at 4p/min; Next time you get your BT bill you will see a call to our 08444 289 289 number, a duration of 5 minutes and a total charge of 5 min x 4p = 20p.

Please note that the onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls, not Telediscount, all you will be able to see is what your telephone supplier provides you with. We unfortunately cannot supply itemised call lists.

Most of our access numbers have one flat rate, the only exception are 0845 and 0870 numbers, which are charged at the following rates depending on your service provider:

BT rates for 0845 local rate numbers are as follows:
1.00 p/min weekend.
1.00 p/min evening.
3.95 p/min daytime.

BT rates for 0870 national rate numbers are as follows:
1.50 p/min weekend.
3.95 p/min evening.
7.91 p/min daytime.
BT applies a 5p minimum charge.

Telewest and NTL rates for 0845 local rate numbers:
1.00 p/min weekend.
1.49 p/min evening.
3.95 p/min daytime.

Telewest and NTL rates for 0870 national rate numbers:
2.00 p/min weekend.
3.95 p/min evening.
7.91 p/min daytime.
Telewest charges a 6p connection fee for 0845 & 0870 calls and NTL charges a 5p connection fee.

Weekend: All day Sat & Sun.
Evening: From 6pm – 8am Mon to Fri.
Daytime: From 8am – 6pm Mon to Fri.

For all other landline and mobile charges please check with your service provider.

This is a free service of Telediscount.
Sometimes it could happen we send free messages about special actions to our customers.
But we only do this when changes at the side of a (mobile) operator has great impacts for our customers.
If you don't want to be informed in cases like this, please feel free to opt-out by sending a mail to our customer service via the website.

Unfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.

You will be charged from the moment you are connected to our service, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call should not take more than two minutes.

If you press the hash (#) key after the international number, you just speed up connection as the computer will know you have finished dialling. Do not worry if you forget to press the hash (#) key, a connection will still be established.

Only 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate is not necessarily expensive as charges start from as little as 5p/min.

If you have been billed at your normal landline provider’s rate for the international destination you called and not at the Telediscount rate for this destination and the international number you called and not Telediscount’s access number appeared on your bill, this unfortunately means that the Telediscount access number was not dialed before the international call was made.
When you call a destination via Telediscount from a landline, your landline provider does not know the international number you are calling via Telediscount, your landline provider can only show you the Telediscount access number you have called. As the international number has appeared on your landline providers bill, this suggests that the call was made via your normal landline provider and not via Telediscount. So next time you make an international call, remember to dial the Telediscount access number before you dial the international telephone number.

You can hear your credit balance by pressing the * button during the 'welcome' or directly after. When you just refilled your credit it maybe take a short while before its rewarded. If so please try again in an hour. If the credits isn't rewarded in an hour please contact us via the website.

You can Top Up your phone line 6 times per day (max.) But you can't top up if your balance is more then 10 pound.

You will hear this message on all premium rate numbers. "Network extras" simply means that some providers charge additional fees for premium rate calls.
Please advise your network provider for more information.